Health Coach

The Health Coach provides guidance, support, and resources to clients and primary family caregiver on the CCSP/SOURCE Structured Family Caregiver Program (SFC). The Health Coach in collaboration with the branch RN provides an assessment of the needs of the SRC client and creates a “coaching plan”. The Health Coach monitors and provides ongoing assessments, training, and support to the primary (family) caregiver and the client adjusting, as necessary.

• Provides assessment with collaboration of the RN to ensure the SFC client goals and needs are being met
• Prepares a “coaching plan” for the Primary Family Caregiver to follow to provide ADL and IADL care for the SFC client
• Assists the client and the Primary Caregiver with determining eligibility for assistance and resources to compliment the SFC program
• Provides coaching and training to the Primary Family Caregiver to ensure all goals of the client are being met
• Maintains effective communication with the Primary Family Caregiver, RN, and Medicaid Waiver Case Manager
• Possesses knowledge of community resources related to medical issues, housing issues, financial and social issues for dealing with the client’s care. Makes referrals to other professionals and programs
• Conducts monthly contact visits with the client and the Primary Family Caregiver by home visit or telephone
  • Additional home visits and ongoing communication with the caregiver must be provided based on the current need of the waiver member and the caregiver
• On a semi-annual basis at a minimum, the Health Coach must visit the waiver member and caregiver with the waiver Case manager, with all parties present during the visit. This joint visit is intended to further establish communication between all members of the care team. Personal Support Services
• Monitors daily progress notes and tasks performed via the electronic visit verification applications for indications that the caregiver may need additional training or support and document all contact with the caregiver
• Schedules case conference with the client, the Primary Family Caregiver, the RN, and that Medicaid Waiver Case Manager on a semi-annual basis
• Sends summary reports to the Medicaid Waiver Case Manager until the external portal is developed on a monthly, quarterly, and as needed basis
• Health Coaches must alert the SFC provider’s nurse and the CCSP or SOURCE case manager of any concerns about the member or caregiver’s health, safety, or unmet needs

• Two or more years of experience working with elderly, medically frail, and disabled clients, and caregivers
• Excellent communication, computer, and organizational skills

At All Ways Caring, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing by leading with integrity, accountability, and transparency in all that we do.

As part of our hiring process, we may use third-party artificial intelligence (AI) tools to assist in processing employment-related information. These tools are used to support our recruitment activities and are subject to human oversight and review. All Ways Caring does not use AI to make employment decisions independently, and AI is not used to discriminate against applicants or employees. We do not use zip codes as a proxy for protected characteristics. All hiring decisions are made by people, including our recruiters and hiring leaders.

All Ways Caring provides reasonable accommodations to qualified applicants and employees with disabilities. If you need a reasonable accommodation during the application or hiring process, please contact your recruiter or email TA.HomeCare@allwayscaring.com.  For additional information about how our company uses AI in the hiring process, please contact TA.HomeCare@allwayscaring.com.

All Ways Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the BrightSpring Disabilities Support Team at 1-833-773-7240 or contact us for assistance.

Equal Opportunity Employment Posters

ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information.