Customer Service Manager/Human Resources Recruitment Coordinator

AllWays Caring Home Care is seeking an all-star multitasker with prior experience in staffing, office clerical duties and leadership to fill our Customer Service Supervisor/Human Resource Recruitment Coordinator role. The right candidate is a people person with strong attention to detail and the ability to handle client or employee needs with urgency. Experience in Home Care preferred.

The Customer Service Supervisor/Human Resource Recruitment Coordinator (CSS/HRRC) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients. The CSS/HR is also responsible for caregiver recruitment, onboarding, hiring, record keeping and compliance.

• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Facilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
• Monitors and escalates changes in client’s plan of care, services or condition
• Ensures proper documentation and record-keeping for agency payers
• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
• Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
• Coordinates or supports new hire on-boarding as well as employee exit meetings
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Coordinates Personnel Action Forms (PAF) for assigned service site(s)
• Ensures compliance with federal, state, and local employment laws and regulations
• Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
• Other duties as assigned

• High school diploma or GED; some college coursework or Associates degree preferred
• Two or more years of community service, client service or staffing experience
• Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
• One to two years of Human Resources with high volume recruiting experience preferred
• One to two years in a supervisory role preferred
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• Ability to make decisions quickly, and manage confidential information
• Excellent customer service skills and experience working with the public in a friendly and professional manner
• General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
• Minimal travel may be required

At All Ways Caring, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing by leading with integrity, accountability, and transparency in all that we do.

As part of our hiring process, we may use third-party artificial intelligence (AI) tools to assist in processing employment-related information. These tools are used to support our recruitment activities and are subject to human oversight and review. All Ways Caring does not use AI to make employment decisions independently, and AI is not used to discriminate against applicants or employees. We do not use zip codes as a proxy for protected characteristics. All hiring decisions are made by people, including our recruiters and hiring leaders.

All Ways Caring provides reasonable accommodations to qualified applicants and employees with disabilities. If you need a reasonable accommodation during the application or hiring process, please contact your recruiter or email TA.HomeCare@allwayscaring.com.  For additional information about how our company uses AI in the hiring process, please contact TA.HomeCare@allwayscaring.com.

All Ways Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the BrightSpring Disabilities Support Team at 1-833-773-7240 or contact us for assistance.

Equal Opportunity Employment Posters

ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information.