Case Manager

The case manager is responsible for the follow-up with the person receiving ADW services to ensure that services are being provided as described in the Service Plan

• Assures financial eligibility remains current
• Submits the MNER in accordance with policy
• Addresses changing needs of the person as reported
• Addresses changing needs determined by monthly contact
• Refers and procures any additional services or resources needed
• Coordinates with all current service providers to develop the six-month Service Plan and the Annual Service Plan (or more often as necessary)
  • Be present at the six-month service plan meeting and the annual service plan meeting
• Provides the service plan to all applicable service providers including TMH Transition navigators that are providing services to the person
• Provides copies of all necessary document to the person receiving ADW services
• Annually submits a medical necessity evaluation request to the UMC
• Submits WV personal care request for dual services as needed
• Uploads documents into the UMC web portal
• Assists with filling grievances, complaints, fair hearing request
• Makes fraud and abuse/neglect referrals as needed
• Assists with obtaining legal representation when needed, such as medical power of attorney, health care surrogate, etc.
• Ensures services were provided in accordance with the service plan
• Evaluates social, environmental, services, risks, and support needs of the individual
• Develops and writes an individualized service plan which details all services that are to be provided including both formal and informal services that will assist the person to achieve optimum function
• Coordinates the delivery of care, eliminate fragmentation of services, and assure appropriate use of resources
• Proactively identifies problems and coordinate services that provide appropriate high-quality care to meet the individualized and often complex needs of the person
• Provides advocacy on behalf of the person to ensure continuity of services, system flexibility, integrated services, proper utilization of facilities and resources, and accessibility to services
• Ensures that a person’s wishes are preferences are reflected in development of service plan by working directly with the person and all service providers
• Assures that a person’s legal and human rights are protected
• Follows up on all service deliver concerns and document in WV IMS
• Completes and submits all required administrative and program reports as requested by either BMS or the OA

• Bachelor’s degree in the Human Service field
• Two years of experience with case management or related discipline
• Licensed in West Virginia as a Social Worker or Counselor
• Ability to operate standard computer and communications equipment
• Working knowledge and use of MS Word, Excel, and other software related to job functions
• Knowledge of agency intake/placement procedures and guidelines, necessary forms and standard intake procedures
• Ability to composing correspondence and basic office etiquette and procedures
• Ability to be flexible and meet deadlines
• Ability to handle multiple tasks in an orderly and timely manner
• Ability to coordinate and maintain client files and agency forms
• Wiling to travel as needed

At All Ways Caring, our LEGACY culture guides how we lead, how we serve, and how we show up for one another. We are committed to doing the right thing – leading with integrity, accountability, and transparency in all that we do. As part of this commitment, we share that we may use third-party artificial intelligence (AI) to process employment data in connection with our hiring processes. Any AI tool that we use always has humans in the loop; we do not use AI to automate employment decisions or to discriminate, and we do not use zip codes as proxy. Humans – our hiring leaders and recruiter – make final decisions. All Ways Caring provides reasonable accommodations to qualified applicants and employees with disabilities; if you would like to request a reasonable accommodation, please contact your recruiter or send an inquiry to TA.HomeCare@allwayscaring.com. For more information about how our company uses AI in the hiring process, contact TA.HomeCare@allwayscaring.com.

All Ways Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the BrightSpring Disabilities Support Team at 1-833-773-7240 or contact us for assistance.

Equal Opportunity Employment Posters

ALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information.